Frequently Asked Questions

Our assessment process may take place over a few 50-minute sessions. We focus on clinical observation and shorter standardized assessments in order to understand your child’s OT needs. We also often have parents & caregivers fill out standardized questionnaires to help us better understand their child’s unique characteristics. Your OT will identify areas of strength and where the challenges are; help you prioritize which ones to begin with a set out a course of therapy. We take a family centred approach to ensure that the goals are as important to the child as they are to the parents/caregivers.

Spending time in nature promotes physical, mental, and social-emotional health and well-being. The benefits of nature for kids are endless! Natural environments have been shown to reduce stress, promote emotional well-being and resilience, and support cognitive functioning and self-regulation. Natural environments are also associated with increased attention and concentration, and increased opportunities for sensory engagement and imaginative play.

A group or private session will begin with some getting to know each other activities and sharing of a visual schedule so the participants know what to expect. A session may include a hike, stopping along the way to explore and chat, building a structure together, reading a story filled with emotional characters, tracing leaves, building a small raft, painting a tree, playing tug of war, practicing yoga and mindfulness or creating an obstacle courses. The possibilities in nature are really endless and children are so enthralled.

It is recommended that you drop your child at the therapy location and return at the end of their session. Results of the session will always be shared to keep you informed of your child’s progress. Once we have identified goals and begin working on them we will often invite a parent/caregiver to join in on part of a session. Parent education is a key part of ensuring transfer of learning into the home and school environments. We can also plan sessions (phone/video/group meet-ups) that are just for the parent to counsel them through approaches and answer questions.

Some extended health insurance plans provide coverage for OT services. If services are not covered, clients are encouraged to contact their insurance company to see if these services will soon be covered or if you can switch it with another service that you don’t use. Here is a sample letter to your employer and sample letter to your insurance company that may be used to advocate for OT coverage.

OT is not covered by OHIP.

We are recognized OAP service providers so you can submit through this source if you are eligible.

We ask that you pay for your service following an appointment using a valid credit card. Credit card numbers are kept on file within Jane. Payment is expected immediately following your OT session. Receipt will be emailed to you or accessed in Jane for submitting it to your benefit provider.

We do not bill insurance directly.

You can access all of your invoices and receipts through your child’s Jane profile. Here’s a guide on the steps you will need to take.

Professional fees are set in accordance with the recommended fee range for occupational therapists and social workers in private practice, established by the Ontario Society of Occupational Therapists and the The Ontario College of Social Workers and Social Service Workers.

Services are HST exempt under Canada Revenue Legislation.

If you are unable to keep the appointment you have reserved, please call with more than 24 hours notice to avoid being charged. Appointments canceled with less than 24 hours notice will be charged the full rate of the service booked.

With all of our groups, full payment is processed prior to the start of the group. After the weekly session a receipt is issued for you to submit for reimbursement. Please note, there are no refunds or credits for missed group sessions. You will receive a receipt stating that you were absent so you will not be able to submit to insurance as you did not receive the service.

Cancellation prior to the start of a program requires more than 48hrs notice for a refund, minus the non-refundable deposit.